Shipping Information

1. Processing Time

All orders are processed within 2-5 business days (Monday through Friday, excluding holidays). You will receive a confirmation email with your tracking number once your order has shipped.

Processing time includes:

• Order verification - We review your order details for accuracy
• Dispatch preparation - The order is prepared for its shipping method
• Packaging - The parcel is packed for transit

2. Shipping Methods

We offer two shipping options to meet your needs:

3. Estimated Delivery Times by Country

The following table shows estimated delivery times for Standard Shipping to our most popular destinations. Times are in business days (Monday-Friday, excluding holidays).

If your country is not listed above, please contact us at mythrealms@outlook.com for a delivery estimate. We ship to most countries worldwide.

4. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, and other fees imposed by your country's customs authority. These charges are not included in our prices or shipping costs and are the sole responsibility of the recipient.

Customs policies vary widely from country to country. We recommend contacting your local customs office for information about potential charges before placing your order.

We are unable to mark merchandise as a "gift" or declare a lower value on customs forms, as this violates international shipping regulations.

5. Order Tracking

All orders include tracking. Once your order has shipped, you will receive a confirmation email containing:

• Your tracking number
• A link to track your package on the carrier's website
• The estimated delivery date

You can also track your order at any time by visiting our Track Order page and entering your order number and email address.

6. Shipping Restrictions

We currently ship to most countries worldwide with the following exceptions:

• We do not ship to PO boxes or APO/FPO addresses for Express (DHL) shipments
• Some remote regions may have extended delivery times or limited service
• Certain countries may be subject to shipping restrictions due to sanctions or trade regulations

If your shipping address is not accepted at checkout, please contact us at mythrealms@outlook.com to verify availability.

7. Delays and Issues

While we strive to meet the delivery estimates listed above, delays may occur due to:

• Customs clearance procedures
• Carrier service disruptions or peak season volumes
• Severe weather events or natural disasters
• Incorrect or incomplete shipping addresses
• Holiday periods and public holidays in origin or destination countries

If your order has not arrived within the estimated delivery window, please first check your tracking number for the latest status. If you need further assistance, contact us at mythrealms@outlook.com and we will help investigate.

8. Lost or Stolen Packages

We are not responsible for packages confirmed as delivered by the carrier but reported as not received. If your tracking shows delivered but you cannot locate the package:

• Check with neighbors, building management, or family members
• Look around your delivery area — carriers sometimes leave packages in secure locations
• Contact the carrier directly with your tracking number
• Wait 24-48 hours — carriers occasionally mark packages as delivered before actual delivery

If you believe your package is lost in transit (no tracking update for 14+ days), please contact us and we will open an investigation with the carrier. If the package is confirmed lost, we will send a replacement or issue a full refund.