Refund & Return Policy

1. Return Eligibility

We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return eligible items within 30 calendar days of the delivery date for a full refund of the product price.

To be eligible for a return, your item must meet the following conditions:

• The item is unused and in the same condition that you received it
• The item is in its original packaging with all tags and accessories included
• The return is initiated within 30 days of the delivery date
• You have proof of purchase (order number, receipt, or order confirmation email)

2. Non-Returnable Items

The following items cannot be returned or refunded:

• Sale items — Items purchased at a discounted or clearance price
• Gift cards and e-gift cards — Both physical and digital gift cards
• Custom or personalized items — Made-to-order or engraved pieces
• Intimate or sanitary items — For hygiene reasons, certain items cannot be returned once opened

If you are unsure whether your item qualifies for a return, please contact us before initiating a return at mythrealms@outlook.com.

3. Return Shipping Costs

4. How to Initiate a Return

1. Contact Us: Email mythrealms@outlook.com with your order number, the item(s) you wish to return, and the reason for the return.
2. Receive Authorization: We will review your request and, if approved, provide a Return Merchandise Authorization (RMA) number and return instructions. Do not ship items back without authorization.
3. Package Your Return: Securely package the item(s) in their original packaging (if available). Include all accessories, tags, and documentation. Write the RMA number clearly on the outside of the package.
4. Ship the Package: Use a trackable shipping service and retain the tracking number. We are not responsible for packages lost or damaged in return transit.
5. Inspection and Refund: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

Please allow 2-5 business days for the return to be processed after it reaches our facility.

5. Refund Process

Once your return is received and inspected, we will send you an email notification regarding the status of your refund. Approved refunds will be processed as follows:

• Refunds are issued to the original payment method used for the purchase
• Refunds typically appear within 5-10 business days after approval, depending on your payment provider
• If you paid via bank transfer or wire, additional processing time may apply
• Original shipping charges are non-refundable (except in cases where the return is due to our error)

If you have not received your refund within 15 business days of approval, please first check with PayPal or your financial institution, then contact us at mythrealms@outlook.com.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery at mythrealms@outlook.com.

Include the following information in your email:

• Your order number
• Clear photos of the damaged or defective item
• A description of the damage or defect

Upon verification, we will offer you the choice of a free replacement (shipped at our expense) or a full refund including original shipping costs.

7. Exchanges

We do not offer direct exchanges at this time. If you would like a different size, color, or product, please initiate a return for the original item (following the procedure above) and place a new order for the desired item.

If you are unsure about sizing, please consult our Size Guide before ordering.

8. Late or Missing Refunds

If you have been notified that your refund was approved but you have not received it:

• Check your bank account again — processing times vary by institution
• Contact PayPal or your financial institution; they may have a holding period before posting the refund
• If you still have not received it, contact us at mythrealms@outlook.com